IT Consulting Engineer - L2

Your Impact: Core Responsibilities

As an Apple-Focused IT Consulting Engineer, you will be crucial in delivering high-quality IT services and strategic guidance.

• Client IT Support & Maintenance: Provide expert support and proactive maintenance for our organization's IT environments, ensuring optimal performance, security, and uptime.

• Execute Project Delivery: Contribute to the planning, execution, and successful completion of IT projects, from infrastructure deployments to system migrations, adhering to best practices and company objectives.

• Pioneer R&D: Actively research, evaluate, and develop new services, techniques, and solutions to enhance our offerings and maintain our competitive edge in the Apple ecosystem.

• Architect & Document: Create comprehensive, high-quality documentation for system setups, processes, and solutions, ensuring clarity and efficiency for current and future team members.

• Shape Standards: Adhere to and actively contribute to the development of our internal IT standards and best practices, elevating the quality of our service delivery.

• Continuous Professional Growth: Commit to ongoing learning and skill enhancement, staying abreast of the latest advancements in Apple technologies and IT consulting methodologies.

• Cultivate Trust: Consistently deliver expert, reliable, and trustworthy service, building strong relationships.

A Day in the Life: Responsibilities

Your daily activities will blend technical expertise with client engagement and team collaboration.

• Ensure IT environments receive expert-level service and proactive maintenance.

• Execute tasks with meticulous attention to detail, adhering to Sentree's high standards of quality.

• Proactively identify, assess, and mitigate potential IT issues and risks.

• Embody a consulting mindset, providing expert advice and solutions.

• Conduct regular meetings, delivering comprehensive status reports and updates.

• Monitor services, prioritize critical needs, and recommend value-added solutions.

• Actively participate in the EOS (Entrepreneurial Operating System) framework and utilize scorecards for performance tracking.

• Create and manage detailed internal and external project briefs.

• Maintain accurate administrative worksheets (checklists, time sheets, billable forecasts).

• Engage in daily stand-up meetings with your team for seamless collaboration.

• Conduct weekly check-ins with the Operations Manager to align on priorities and progress.

• Actively contribute to Weekly Level 10 Meetings, prepared to share insights and drive initiatives.

Who We're Looking For:

This role is for an experienced professional ready to step into a leadership position.

• Minimum Experience Level: Over 1 year of dedicated IT consulting or systems administration experience, with a strong focus on Apple environments.

• Career Level: Mid-Level professional, capable of independent work and collaborative contribution.

• Minimum Education Level: No minimum education level required. However, preference is given to graduates of post-secondary technical or vocational programs.

• Visa Status: Valid permission to work in Japan is required.

Your Expert Toolkit: Required

You'll bring deep technical expertise, particularly within the Apple ecosystem.

• Extensive experience in advanced IT troubleshooting, Help Desk, and Systems Administration, with profound expertise in macOS and iOS.

• Proven ability to visually document complex system setups for efficient knowledge transfer and collaborative troubleshooting.

• Demonstrated experience in architecting and deploying sophisticated Mobile Device Management (MDM) Systems using Mosyle, Jamf, Addigy, and similar tools, adhering to Apple's latest best practices.

• Expertise in designing and implementing robust and secure Wi-Fi networks using technologies like Cisco Meraki, Ubiquiti, Extreme, Aruba, and similar enterprise-grade solutions.

Beyond Technical: Valued Soft Skills

Your ability to connect, communicate, and lead will be key to your success.

• Prior experience as both an independent consultant and a contributing member of a high-performing IT team.

• Exceptional interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and work collaboratively in a team and independently.

• A natural ability to actively listen, analyze complex problems, make sound decisions, and commit to continuous learning.

• Proven capability to coordinate and manage multiple, complex efforts simultaneously with a high degree of organization.

• Comfortable creating internal and public-facing video content highlighting security best practices, and building professional connections.

• A knack for creating easy-to-understand "how-to" documentation as a self-help resource for users.

• Familiarity with Agile work processes and project management methodologies.

Technical Edge: Preferred Technical Skills

These skills will give you a significant advantage.

• Ability to troubleshoot and recover macOS running on Apple Silicon chipsets.

• Familiarity with Windows 11 under Active Directory.

• Proficiency in scripting and command-line functions for automation and advanced diagnostics.

• Experience in architecting and configuring cloud email and document storage solutions using Google Workspace, Microsoft 365, Dropbox, and similar enterprise tools.

• Adept at installing and setting up complex computer and network hardware.

• Strong understanding of managing and configuring internet connectivity and UTM (Unified Threat Management) appliances.

Our Consulting Approach: Three Pillars

Our consultants embody these core approaches to deliver unparalleled value.

• Strategic Advice: Proactively analyze business operations, identify opportunities for performance and security enhancements, and deliver actionable recommendations.

• Expert Service Delivery: Implement and manage the performance and security improvement outcomes needed, ensuring measurable results.

• Thorough Review & Audit: Critically examine approaches to business functions, and serve as an architect for complex IT system designs and implementations.

Your Defining Characteristics

Successful Sentree consultants share these five essential traits.

• Rapid Comprehension: An ability to quickly and accurately understand complex situations and underlying issues.

• Client Empathy: A genuine care for the welfare of the business and our team members.

• Human-Centric Approach: The ability to assess and address the human needs and challenges.

• Technical Depth: Extensive technical expertise and practical experience across a variety of IT environments.

• Tenacity: Resilience and adaptability to effectively navigate diverse issues, circumstances, and personalities.

Language Prowess

Effective communication is paramount in our collaborative environment.

• English: Professional level written and verbal communication skills are essential.

• Japanese: Business level verbal communication skills are required to interact effectively with local vendors and team members.